Shipment arrived safe and in tack. We are really enjoying it.
V C, Jacksonville, FL
Thank you for the follow up. Everything arrived in proper working order. We are very pleased with your product and the services that were provided.
J W, Slidell, LA
Yes, both shipments arrived in a timely manner and the merchandise was not damaged in any way. I am completely and thoroughly satisfied with your fine products
D C, Bethesda, MD
The order was shipped well and arrived intact. I would shop with you again.
T M, Swanton, Ohio
Shipment arrived on time and was even better than expected. The quality of your merchandise is better than anything we have seen before and we will definitely be repeat customers
MH, Merritt Island, FL
Packaging and shipping- I just received a pair of loungers. I am not going to open and assemble until spring, so they are going to stay in the boxes until then. Just wanted to say I was impressed with how quickly they were shipped and how they were crated. The 2 boxes were heavily crated and protected with wood on all sides. Each was banded and then banded together as well as banded to the wood pallet. Extremely impressed with the packaging. Looking forward to actually using them for a very long time. Well done.
AH, Rockwall, TX
Dear Westminster Teak,<br><br>Your tracking was right on the money as the teak backless bench arrived in good condition and was assembled very quickly. It is a beautiful piece of teak furniture and will look great in the area of the back yard by the pool.<br><br> Thanks again for the professional help and advice.
R R, Houston, TX
You guys are the best customer service group I have ever dealt with, including those I have managed at Hilti and Lennox and the smaller portfolio companies that we have owned. Responsive, lightening fast and absolutely reliable. I was bragging on your service to my wife after my fist experience just a week ago, and you continue to surpass my expectations. By way of example, we ordered a coffee table for our cabana from another company and learned after one day that the product was in stock, and then three days later another message arrived advising they were now preparing it for shipment, and then three days later I called but it took another day to confirm the delivery date. (And at each juncture, I dealt with a different person.) So, they’re good, but not excellent, and we’re “satisfied” but not “exuberant”. Westminster Teak, on the overhand, sent a confirmation within an hour or so with a targeted delivery date that was well within our target, and then you beat that date by a day or two. Then we decided we wanted a larger size so you arranged pickup quickly and simultaneous shipping of the new table for delivery before our original “hoped for” day (Thanksgiving), and did not double charge my credit card. And when I had a question or request, you replied by e-mail within an hour, or in this latest case just a few minutes. With the quality of your products and superb customer service, I am now an “exuberant” customer for life! Thanks so very much.
W P, Tulsa, OK
Wonderful!- Very happy with my tub accessory. Looks great!
W, The Woodlands, TX
The teak garden furniture arrived intact , promptly and in very good condition, thank you.
A R, San Francisco, CA
White Glove Services include unpackaging, assembly and placement of furniture as well as removal and disposal of all packaging material. It does not include any custom work that may need to be done to assure a fit to the desired location.
In stock cushions and umbrella fabrics will be included with White Glove Services. Made to order cushions and umbrella fabrics are shipped separately via UPS and are not applicable to White Glove Services.
Shipping within 5-6 business days applies only for Standard Delivery within the Continental USA. Does not include Made To Order Cushions or furniture purchased with a finish. It also does not include any other special Deliveries including White Glove. Shipments are on business days only. No Shipments on USA holidays or weekends.
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