Direct--and responsive--contact with a real person.- The personal service was great. Answered my questions on the spot--over phone and via email. Very knowledgeable and easy to work with.
EH, Chevy Chase, MD
In response to your email inquiring about the above order the product arrived intact, was assembled in about 2 minutes, and was in use immediately. Excellent service!
K W, Pittsboro, NC
Thank you for the followup. The furniture arrived timely and in perfect condition. I chose Westminster Teak over Restoration Hardware and your set is superior. The quality of your product is excellent and the customer service was informative and very friendly. I would highly recommend your product and company.
J P, Chester, CT
Thank YOU for sending the teakwood table so promptly. It was assembled totally without trouble and we are enjoying it very much.
S D, Petaluma, CA
Thanks for asking about our recent purchase. I couldn't be happier about my new teak bench. The quality is really top knoch! It was easy to assemble and looks great. Your company was very professional and nice to deal with. I would highly recommend your company and products to my friends.
L S, Yucaipa, CA
Beautiful Furniture!- We bought a teak dining table that is round with two leaves that fold out to oval and six arm chairs as well as an end/side table. Everything was delivered timely and very well packaged. Minimal assembly work was required and it was very simple to understand and perform. The finished product is gorgeous, and very comfortable. LOVE LOVE LOVE IT!! We are considering the Adirondack chairs/stools for our next addition to the collection.
LC, Edgewater, FL
The table arrived in excellent condition with no observed damage on the external container or the table itself. The packaging was exceptional! The table itself was protected by internal cardboard bracing inside a cardboard box which was then externally lined with plywood and covered with plastic protective coating. The entire container was placed on a pallet which was strapped to the box packaging. We are very happy with the product.
B B , Lakewood , WA
(We) got it. It is on our patio (and) it is very nice. Thanks for asking - good customer service!
H W, Moreland Hills, OH
Big storm brings on outstanding customer service - I have dealt with Westminster Teak for over 5 years. They have the most couteous and conscientous customer service reps I have ever dealt with. My problem this time was a wind storm that broke our umbrella. We needed a new umbrella cover. The color we wanted is not one of the stock colors, but they are getting it for us and in the interim sent us a black cover to use until the other one arrives in 6-12 weeks. The black cover was free and is ours to keep! Then one of the spokes on the umbrella was broken. They asked for a photo. They then told us that we didn't need to buy an entire umbrella, we could just buy the wooden spoke and then they sent directions on how to replace the spoke. This is incredible service. I will continue to buy from them for as long as I live!
EH, Palatine, IL
We are very pleased with the benches. They have been assembled and treated with the Westminster sealer.
J W, Richmond, VA
White Glove Services include unpackaging, assembly and placement of furniture as well as removal and disposal of all packaging material. It does not include any custom work that may need to be done to assure a fit to the desired location.
In stock cushions and umbrella fabrics will be included with White Glove Services. Made to order cushions and umbrella fabrics are shipped separately via UPS and are not applicable to White Glove Services.
Shipping within 5-6 business days applies only for Standard Delivery within the Continental USA. Does not include Made To Order Cushions or furniture purchased with a finish. It also does not include any other special Deliveries including White Glove. Shipments are on business days only. No Shipments on USA holidays or weekends.
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