Here are some commonly asked questions that may be of assistance to you for any concerns you may have about our products and services. If you can't find the answer to your question here, feel free to contact us for a personalized response.
Order Tracking
Is there a way I can track my furniture during shipment?
Yes! Each order has a tracking number assigned to it from our shipping vendors, which allows you to track the shipment. The tracking number is sent with an email as soon as the order is shipped from our warehouse. For orders other than those shipped via UPS, the shipping company will contact you once your order arrives in your region. They will call you and ask for you to schedule a delivery appointment, at your convenience.
The ship date of my back ordered items has changed.
If the arrival date of back ordered items has changed on your order status page or on our website please do not worry as we will ship your order according to the date on your ORIGINAL EMAIL RECEIPT. This happens because more items were sold and the Arrival date changed to the next incoming shipment.
White Glove Delivery
White Glove Services include unpackaging, assembly and placement of
furniture as well as removal and disposal of all packaging material.
It does not include any custom work that may need to be done to assure a
fit to the desired location.
In stock cushions and umbrella fabrics will be included with White Glove
Services. Made to order cushions and umbrella fabrics are shipped separately
via UPS and are not applicable to White Glove Services.
Please allow 3-6 weeks for White Glove Services.
Non-White Glove, Standard Delivery is 2-7 days.
Preferred shipping option selected at checkout.
Receive Additional 5% OFF
Westminster Teak salutes and honors veterans, military and first responders by offering a 5% additional discount to all
personnel and their spouses. Please confirm and enter the following information into the comments section during checkout:
Military:
Branch of Service
Rank
Honorable Discharge
Use promo code VETERAN5
The term "veteran" means a person who served in the active military, naval or air service and who was discharged or released therefrom under conditions other than dishonorable.
First Responders:
Organization
Position
Use promo code THANKYOU5
The term "first responder" is a person with specialized training who is among the first to arrive and provide assistance at the scene of an emergency, such as an accident, natural disaster, or terrorism. First responders typically include law enforcement officers, paramedics, EMT's and firefighters.
In Stock: Ships in 1-2 Business Days
Shipping within 1-2 business days applies only for Standard Delivery within the Continental USA. Does not include Made To Order Cushions or furniture purchased with a finish. It also does not include any other special Deliveries including White Glove. Shipments are on business days only. No Shipments on USA holidays or weekends.
Renees
RENEE’S in Mattituck is the premier fashion and furnishings retailer on the East End of Long Island. As a third-generation family business offering men’s, women’s, and children’s clothing, and home furnishings and accessories, RENEE’S is in touch with new looks and changing trends. Impeccable customer service elevates your North Fork shopping experience.
International Market Square is the largest home and commercial interior design marketplace in the Upper Midwest. Open to both the home/commercial design community and the public, visitors are invited to explore our more than sixty showrooms, studios, shops, galleries, restaurants and other distinct amenities.
Twisted Elements International Market Square 275 Market St
Minneapolis, MN 55405 1-612-305-0456 http://twisted-elements.com/
Westminster Teak California, Inc.
Stonemill Design Center 2915 Red Hill Ave, B107 Costa Mesa, CA 92626